Prescription & Delivery Policy

This page explains the current website-assisted prescription and delivery enquiry process at AL-HIKMA PHARMACY.

Prescription requests

Customers may send a clear prescription image through our official WhatsApp number for review. Sending a prescription does not by itself confirm an order, availability, suitability, price, or delivery. Our team will review the request and communicate the next steps.

Professional review

Prescription medicines and other regulated items are subject to appropriate review and applicable requirements. Where clarification or professional judgement is required, the matter should be handled by qualified healthcare professionals.

Availability and substitutions

Availability is confirmed by our team before an order proceeds. We do not represent a medicine as available merely because it is mentioned on the website. Any substitution or medicine-related decision requiring professional judgement should be addressed through appropriate pharmacy or healthcare review.

Delivery enquiries

Local delivery may be available depending on location, product, timing, and operational availability. Delivery details and any applicable charges are confirmed with the customer before proceeding.

Medical advice

The website and automated communication channels are not a substitute for medical diagnosis, emergency care, or prescribing advice. For urgent medical concerns, seek appropriate medical care.

Contact

WhatsApp / Mobile: 0308-0866645
Landline: (021) 34157379
Email: alhikkmaapharmacy@gmail.com